Activation
Activate your plan
After you buy a plan, you connect the Chrome extension to your account once. Here are the steps, and the fixes for the most common problems.
Five steps
- 1
Create your account
Sign up and enter the verification code we email you. Check your spam folder if it does not arrive.
- 2
Choose a plan
Pick a plan on the pricing section or in your dashboard under Plans. Pay by card or PayPal, or with crypto.
- 3
Install and pin the extension
Add it from the Chrome Web Store (install guide), then pin it from the puzzle-piece menu.
- 4
Press Activate
Keep this website signed in, click the extension icon and press Activate. It connects to your account and shows your plan.
- 5
Reload Instagram or TikTok
Reload any open tab, open a profile and the Postsorter tools appear. Not sure what to do next? Read how it works.
If something goes wrong
Activate does nothing, or asks me to sign in
Sign in to this website in the same browser (and the same browser profile) where the extension is installed, then press Activate again. The extension links itself to the account you are signed in with here.
It says my plan is not active
Open Purchases and check the payment went through. Card payments activate within moments. Crypto payments are confirmed by hand, so they take longer. If a card payment is missing after a few minutes, contact us with your order number.
The tools do not show up on Instagram or TikTok
Reload the tab after activating. Then open the extension popup and check the switches for the stats overlay, sort toolbar and downloads are on.
“Logged out” or “Blocked” in the popup
Logged out just means you pressed Log out for that browser: press Activate again. Blocked means the browser was blocked on the Devices page: press Unblock there, then Activate.
It says the server is unavailable or not set up
This is on our side and usually clears quickly. Your last known plan state stays in the extension. Try again in a few minutes, check known issues, or contact us.
My plan ended
Plans are one-time purchases and do not renew. Choose a new plan on the Plans page and press Activate again if the tools stay off.